Bringing Innovation to Market: How To Break Corporate and Customer Barriers

Monday, August 24th, 2009 at 11:47 pm  
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Bringing Innovation to Market: How To Break Corporate and Customer Barriers
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An incisive primer on how to make sure new technology-based products succeed. Explains the role of discontinuity and ways to deal with it when adopting a marketing strategy. It helps marketers plan for and manage discontinuity and identify their optimum marketing strategy. With a 10-Point Product Test Screen for assessing a product's chances in the marketplace, plus scores of actual examples, this is a book that can help every innovator reach a marketing breakthrough.

E-learning and quality–a marriage made in heaven.(Call Center/CRM Management Scope): An article from: Customer Interaction Solutions

Monday, August 10th, 2009 at 7:54 am  
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E-learning and quality--a marriage made in heaven.(Call Center/CRM Management Scope): An article from: Customer Interaction Solutions
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This digital document is an article from Customer Interaction Solutions, published by Technology Marketing Corporation on February 1, 2004. The length of the article is 2317 words. The page length shown above is based on a typical 300-word page. The article is delivered in HTML format and is available in your Amazon.com Digital Locker immediately after purchase. You can view it with any web browser.

Citation Details
Title: E-learning and quality--a marriage made in heaven.(Call Center/CRM Management Scope)
Author: Scott Shute
Publication: Customer Interaction Solutions (Magazine/Journal)
Date: February 1, 2004
Publisher: Technology Marketing Corporation
Volume: 22 Issue: 8 Page: 46(4)

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Streamlining Customer Support Call Centers Using the Internet.: An article from: San Diego Business Journal

Thursday, August 6th, 2009 at 3:56 am  
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Educate your agents and reduce turnover: can e-learning help? There’s growing consensus that training is effective in reducing turnover, even in the revolving-door … article from: Customer Interaction Solutions

Tuesday, August 4th, 2009 at 1:52 am  
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Educate your agents and reduce turnover: can e-learning help? There's growing consensus that training is effective in reducing turnover, even in the
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This digital document is an article from Customer Interaction Solutions, published by Technology Marketing Corporation on June 1, 2004. The length of the article is 2166 words. The page length shown above is based on a typical 300-word page. The article is delivered in HTML format and is available in your Amazon.com Digital Locker immediately after purchase. You can view it with any web browser.Citation DetailsTitle: Educate your agents and reduce turnover: can e-learning help? There's growing consensus that training is effective in reducing turnover, even in the "revolving-door" environment of the contact center. The questions, however, are: "What type... [Read More]

Realigning customer service into customer care: training, technology vital to first point of contact. (Special Report: Fast-Growing Companies).: An article from: San Diego Business Journal

Sunday, August 2nd, 2009 at 7:06 am  
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Mystery Shoppers Care More About Service Than Prices.(TrendSource uses mystery shoppers to find problems in customer service)(Brief Article): An article from: San Diego Business Journal

Saturday, August 1st, 2009 at 7:13 am  
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Alaska Mystery Shoppers Helping Business Improve Customer Experience.(Brief Article): An article from: Alaska Business Monthly

Thursday, July 30th, 2009 at 2:57 pm  
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Alaska Mystery Shoppers Helping Business Improve Customer Experience.(Brief Article): An article from: Alaska Business Monthly
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This digital document is an article from Alaska Business Monthly, published by Alaska Business Publishing Company, Inc. on May 1, 2001. The length of the article is 845 words. The page length shown above is based on a typical 300-word page. The article is delivered in HTML format and is available in your Amazon.com Digital Locker immediately after purchase. You can view it with any web browser.Citation DetailsTitle: Alaska Mystery Shoppers Helping Business Improve Customer Experience.(Brief Article)Author: Vanessa OrrPublication: Alaska Business Monthly (Magazine/Journal)Date: May 1, 2001Publisher: Alaska Business Publishing Company, Inc.Volume: 17 Issue: 5 Page: 50Article Type: Brief... [Read More]

What’s the Mystery.(improving customer service through the use of mystery shoppers)(Column): An article from: Bank Marketing

Wednesday, July 29th, 2009 at 7:07 pm  
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What's the Mystery.(improving customer service through the use of mystery shoppers)(Column): An article from: Bank Marketing
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This digital document is an article from Bank Marketing, published by Bank Marketing Assn. on September 1, 2001. The length of the article is 1716 words. The page length shown above is based on a typical 300-word page. The article is delivered in HTML format and is available in your Amazon.com Digital Locker immediately after purchase. You can view it with any web browser.

Citation Details
Title: What's the Mystery.(improving customer service through the use of mystery shoppers)(Column)
Author: Paul C. Lubin
Publication: Bank Marketing (Magazine/Journal)
Date: September 1, 2001
Publisher: Bank Marketing Assn.
Volume: 33 Issue: 7 Page: 28

Article Type: Column

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