Educate your agents and reduce turnover: can e-learning help? There’s growing consensus that training is effective in reducing turnover, even in the revolving-door … article from: Customer Interaction Solutions
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This digital document is an article from Customer Interaction Solutions, published by Technology Marketing Corporation on June 1, 2004. The length of the article is 2166 words. The page length shown above is based on a typical 300-word page. The article is delivered in HTML format and is available in your Amazon.com Digital Locker immediately after purchase. You can view it with any web browser.Citation DetailsTitle: Educate your agents and reduce turnover: can e-learning help? There's growing consensus that training is effective in reducing turnover, even in the "revolving-door" environment of the contact center. The questions, however, are: "What type... [Read More]
